Step 1 – Speak directly with the staff member involved
If you are unsatisfied with the result or response:

Step 2 – Speak with the Manager of the department
The department managers/directors can be reached at 905-845-1551

• Manager: Customer Care/Adoptions/Lost & Found: Extension: 127,  ccmanager@omhs.ca
• Manager: Animal Care: Extension: 126, acmanager@omhs.ca
• Manager: Animal Protection Services: Extension: 112, apsmanager@omhs.ca
• Manager: Community Outreach & Education: Extension: 114, coemanager@omhs.ca
• Manager: Fund Development: Extension: 133 fdmanager@omhs.ca

If you are unsatisfied with the result or response:

Step 3 – Speak with the Executive Director
The Executive Director can be reached at 905-845-1551 Ext. 124
or email exec.director@omhs.ca

Exceptions:

• Issues about Society policy should begin at step 2.
• Issues regarding possible harassment of any kind should begin at step 3.
• Issues relating to Enforcement should begin at step 3.